Emotional Advertising: How Brands Use Feelings to Get People to Buy

 

How Emotion Is Used in Advertising

Historically, people have recognized six core emotions: happy, surprised, afraid, disgusted, angry, and sad.

However, in 2014, the Institute of Neuroscience and Psychology published research stating that the distinction between four of these emotions were based on social interactions and constructs. Instead, human emotion is based on four basic emotions: happy, sad, afraid/surprised, and angry/disgusted.

Based on these four categories, let’s look at how brands are using emotions to drive connection and awareness:

1) Happy

Brands want to be associated with smiling, laughing, happy customers, and positivity has been shown to increase sharing and engagement. A study in 2010 of the most-emailed New York Times articles found that emotional articles were shared more often, and positive posts were shared more than negative ones. 

The most-shared ad of last year -- and of all time -- was Android’s Friends Furever, showing clips of unlikely and undeniably cute animal friends.

When Coca-Cola recently changed its tagline from “Open Happiness” to “Taste the Feeling,” it maintained its focus on happy images of people connecting and engaging one another, such as the below ad showing the bond between siblings.

2) Sad

I watch a lot of ads. (Hey, it’s a requirement for the job.) I've noticed that, increasingly, those ads have turn me into a blubbering, emotional wreck. There’s nothing like a good cry at work on a regular basis to make your desk neighbors question your stability.

In the past few years, as brands have recognized the popularity of emotional content, more and more companies have focused on creating inspirational and moving ads.

MetLife Hong Kong produced this heartbreaking ad featuring a daughter who describes all the things she loves about her dad, yet the story breaks down when she also describes all the ways he lies to her.

For the Sochi Olympic Games in 2014, P&G continued its theme of recognizing mothers and their unwavering support.

3) Afraid/Surprised

Fear is a natural instinct -- one that helps us to react appropriately to threats to increase our chance of survival.

Fear creates urgency and prompts us to take action; to change or more importantly for this story, buy something that will prevent terrible things from happening. As Don Draper said in a Mad Men episode, “Advertising is based on one thing: happiness. And you know what happiness is? Happiness is the smell of a new car. It's freedom from fear. It's a billboard on the side of the road that screams reassurance that whatever you are doing is okay. You are okay.”

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